Attain New Heights in Customer Satisfaction
Ultimately, the metric for measuring manufacturing performance begins and ends with customer service. All other key performance indicators are ancillary.
To understand the importance of good customer service, it is often easier to review the consequence of a lack of customer service. A lack of customer service could result in constant customer complains about late deliveries. It could result in fines issued for not meeting order due dates or for line item fill rates that are too low or ultimately missed revenue opportunities because the right inventory isn’t available.
If you’re constantly expediting orders to meet needs, losing business to competitors because of long lead times or you just need to ship faster to retain the business you have, then Invistics can help.
Proven Manufacturing Performance Optimization Approach
Built on Lean and Six Sigma principles, the Invistics approach combines a unique flow manufacturing methodology based on the Six Sigma principle of continuous improvement with advanced analytics software and services to help manufacturers overcome performance barriers and reach new levels of improvement.
To attain better customer service levels, the Inventory Advisor, Pull Manager, Flow Path Health and Lean Insights modules of the MachSix software suite work together to support pull techniques that will find the right balance among inventory levels, customer demand, throughput and cycle times.
Module |
Issue |
Resolution |
| Inventory Advisor | Constant stock-outs of finished goods resulting in late deliveries. | Calculates the extra inventory required for those SKUs. |
| Pull Manager | Volatile economic factors drive wide variations in customer demand making it difficult to manufacture the right amount of inventory. | Clearly shows which products are selling well which allows manufacturing to shift production to meet increased customer demand. |
| Flow Path Health | No visibility into the progress of a customer’s order. | Gives the entire organization visibility into any customer’s order and clearly shows which orders are at risk of a late delivery. |
| Lean Insights | Long cycle times force longer than required lead times upon customers and reduces manufacturing flexibility. | Provides visibility into where to focus your efforts for improving cycle time performance. |
Our seasoned consultants can help you achieve better balance among key performance metrics to improve customer service levels and on-time deliveries. Invistics clients utilizing our unique pull-based methodology supported by our MachSix software suite see dramatic improvements in customer service levels, and on-time deliveries soar up to 99%.
Contact us to learn how we can help your organization or sign up for a free pull design webinar.
