All this talk about Steve Jobs…it’s only half the story.
It’s easy to talk product innovation when we talk about Steve Jobs and his legacy. But the other part of the story is getting operations right. The greatest product can turn into a nightmare if the inventory is out of whack, if the employees on the production line are poorly trained or if bottlenecks slow down production.
It is not enough to have a fabulous product. To be competitive requires a mindset that strives for quality – in training, in process and in production.