Solutions: Customer Service Mission

Achieving High Levels of Customer Service with Low Levels of Inventory

Most missions to improve performance begin and end with customer service, because if we don’t achieve adequate customer service levels, then other accomplishments fall flat. You may be experiencing some of those let downs lately—customers are complaining about late deliveries, you’re being fined for not hitting order due dates, line item fill rates are too low and you’re missing sales opportunities because you don’t have the right inventory to sell.

If you’re constantly expediting orders to meet needs, losing business to competitors because of long lead times or you just need to ship faster to retain the business you have, then our mission is to help you achieve better balance among key performance metrics to improve customer service levels and on-time deliveries.

Attain New Heights of Customer Satisfaction

We’ve done it before. When Invistics customers utilize our unique pull-based MachSix methodology supported by our software, they see dramatic improvements in customer service levels and on-time deliveries soar up to 99%.

Here’s how. First, let’s start by saying we don’t just throw software at problems and expect solutions. Built on Lean and Six Sigma principles, Invistics manufacturing planning and scheduling solutions combine a unique flow manufacturing methodology based on DMAIC (the Six Sigma principle of defining, measuring, analyzing, improving and controlling) with advanced analytics software and services to help manufacturers break through performance barriers to reach new levels of improvement.

We’ll begin by delving inside your manufacturing network to determine how to cut cycle times across the entire product line. Our mission is to reduce the overall time it takes to make products, so you can ship faster and that equals happier customers.

Utilizing the Invistics MachSix methodology, we’ll define where you need inventory to maximize cycle times and support that with advanced measurement tools to show you which orders are coming through on time and which ones have issues, so you can quickly address problem orders.

Utilizing our patented MachSix software, we’ll analyze all your supply and demand variables to position inventory better throughout the manufacturing network. Finally, we’ll give you tools to control the manufacturing process. You’ll have complete visibility into the entire network, so you can determine which orders are running smoothly and which ones need attention.

With the Invistics MachSix methodology, you’re able to realign your manufacturing network to maximize cycle times and with Invistics MachSix software, you’re able to adjust cycle time targets to meet customer demands while keeping your inventory as low as possible.

That’s our mission: to help you strike the perfect balance among inventory, cycle times and throughput to achieve maximum customer service levels. You’ll ship more products on time with less inventory and your customer service levels will soar.

Learn more about our customer service mission.